Crafting A Successful Hotel Pre-Opening Marketing Plan
If you鈥檙e in the early planning stages of opening a new hotel, you鈥檙e very likely mired in a trillion tiny鈥攜et critical鈥攄etails and complications. The inherent red tape in attaining permits. The like-clockwork construction delays. The time-consuming search for a staff that can fulfill your vision. So it would be no surprise if the whole 鈥渉eads in beds鈥� mentality hasn鈥檛 hit you yet. And, though we hate to add anything more to your already full plate, you need to start promoting your property.
Ideally, you should create and launch your pre-opening marketing plan up to 18 months in advance of checking in your very first guest. No need to panic if you鈥檙e already inside that time window. What鈥檚 important now is to thoughtfully strategize and begin executing a comprehensive plan that should minimally include these key elements:
Branding
First thing鈥檚 first. You need to decide 鈥渨ho鈥� your hotel is going to be. Understanding your competitors and your target audience is a good starting point in determining your unique selling proposition within the market and clearly establishing your brand. Then ask yourself, 鈥淚s this distinction compelling? Can I communicate it in a way that will motivate the guests I want to book?鈥�
Public Relations
The good news? Publicity is free. The bad news? You need to start early. Really early. Remember that consumer and industry media have deadlines that range from one month up to one year before their publication date. But creating a buzz before your property opens is definitely worth the time and effort.
Website
Think of it this way鈥ow do you feel if you hear about a new product or service that sounds intriguing but you can鈥檛 find their website. You immediately discredit it, right? Same theory goes for your hotel. When you鈥檙e getting your name out there, you want to be able to drive potential guests to a professionally designed site that gets them excited about your opening. Of course SEO should go hand-in-hand with this effort so your site will appear on the right search engine results pages. (But let鈥檚 not dive too deeply here. We have other blog posts dedicated to SEO.)
Social Media
Everyone has their go-to social media site for staying in the know. Use this to your advantage. Post videos of construction progress on YouTube. Showcase great photography on Instagram and Pinterest. Highlight fascinating content on Facebook. Tweet about your brand on Twitter. And make sure you engage in a conversation鈥攕ocial media shouldn鈥檛 be an 鈥淚鈥檓 going to tell you about my new hotel and you鈥檙e just going to sit there and listen/read鈥� vehicle.
Advertising/Direct Marketing
As opening day approaches, you鈥檒l want to get offers into the hands of potential guests. An advertising campaign that incorporates print and digital media (including the purchase of email lists) is a great way to build your brand, target the right audience and give them the deal they need to make that reservation.
Need help developing and executing your hotel pre-opening marketing plan? Contact Lynn Kaniper at
lkaniper@danacommunications.com or 609.466.9187 ext. 117 today.