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Face-to-Face Off: Customer Service vs. Customer Experience

| Trends |

Specializing in hotel, resort, travel and lifestyle marketing, as we do, we’ve been hearing a lot about the “customer experience” lately. Which is not to be confused with “customer service.” So, how do we describe customer experience? And what is the difference between customer service and customer experience? Let’s crack the distinction. Whichever meaning we’re […]

How To Generate Leads With Video Marketing

| Video Marketing |

For years now, you’ve been hearing about the power of video marketing and all the reasons why your business needs video marketing. And over time, video’s capabilities鈥攁nd marketing muscle鈥攈ave only strengthened. Sure, videos are popular, fun and entertaining. They set you apart from your competition, engage your customers, increase brand recognition and understanding, engender trust […]