Crafting Responses to Online Reviews
| |Oh, those TripAdvisor reviews. They can be your best ambassador (鈥淟ovely stay鈥� and 鈥淕REAT staff鈥�) or worst enemy (鈥淒isappointing鈥� and 鈥淚t鈥檚 a dump鈥�). Yet, more than social networking sites like Facebook and Twitter, review sites like TripAdvisor have greater impact on your brand reputation and directly correlate with a traveler鈥檚 decision to book. It may […]